Bask Health

Lead Customer Success Engineer

Bask Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

CloudDNSJavaScriptNext.jsReact

About the role

  • Solving interesting cases for Bask customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Bask teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.

Requirements

  • You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS.
  • 6+ years of experience in Customer Success Engineering
  • You comprehend how metered usage and subscriptions work in a complex SaaS product.
  • You enjoy engineering solutions to resolve root causes of recurring problems.
  • You are experienced with incident management and procedural communication.
  • You possess exceptional communication skills.
  • You have an inquisitive mind and lead by example.
  • You are comfortable working with a fully remote, globally distributed team.
  • You have a passion to deliver a customer experience second to none.
  • Availability to work within a weekend on-call rota.
Benefits
  • Great compensation package and stock options.
  • Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun.
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
  • Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it.
  • Remote Friendly - Work with teammates from different time zones across the globe.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Next.jsReactcloud technologiesserverless computingDNSincident managementSaaS
Soft Skills
communication skillsproblem-solvinginquisitive mindleadershipcustomer experience focus