BASF

Customer Service Officer – 12 months leasing contract

BASF

contract

Posted on:

Location Type: Office

Location: Petaling Jaya • Malaysia

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About the role

  • Manage delivery to customer throughout the orders to cash process
  • Ensure orders from domestic & export are received, processed and delivered timely
  • Support the Customer Service Lead to interact and solve problems with various functional units
  • Perform Sales Order and Delivery Order Management tasks including sales order creation, processing changes and returns
  • Contribute to development and communication related to order management in customer services
  • Coordinate with Credit Management, collections team, Billing and Accounts Receivable teams for follow-up
  • Maintain Master Data to ensure effective order management
  • Liaise closely with Import/Export teams for container booking, stuffing / unstuffing
  • Handle complaints via Non-conformance Management system
  • Support implementation of business rules related to delivery in management process
  • Provide order status report and monitor customers’ order placement against sales forecast
  • Capture market intelligence from daily interaction with customers and share with the business as appropriate
  • Act as a country coordinator to coordinate export orders with respective stakeholders and inform counterpart on order status
  • Troubleshooting on OTC related system issues
  • Identify process gaps & inefficiencies and initiate improvement plans / actions

Requirements

  • Bachelor's degree from any discipline (major in economic or business administration is preferred)
  • Min 5 years of working experience in supply chain / customer service / logistics/ sales
  • Hands-on or indirect exposure to Export and Import processing
  • Well versed with OTC processes, preferably in SAP
  • Good in Supply Chain Management’s knowledge and business processes, Incoterms, International Logistics etc
  • Team Player with collaborative mindset
  • Adaptable to different systems and business models
  • Ability to work independently with minimum supervision and withstand pressure.
  • Good Knowledge of customer relationships
  • Good conflict resolution skills
  • Good in Analysis Skill and Microsoft office
  • Fluent in verbal and written English.
Benefits
  • A unique total offer: you@BASF
  • A wide range of elements you need to be your best in every stage of your life
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales Order ManagementDelivery Order ManagementOrder ManagementExport ProcessingImport ProcessingOTC ProcessesSupply Chain ManagementAnalysis SkillsMicrosoft Office
Soft Skills
Team PlayerCollaborative MindsetAdaptabilityIndependencePressure ManagementConflict Resolution
Certifications
Bachelor's Degree