BASF

Customer Service Officer, German

BASF

full-time

Posted on:

Location Type: Office

Location: Warszawa • Poland

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About the role

  • Provide excellent customer service to dedicated customers
  • Support customers along the whole Order-To-Cash process
  • Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
  • Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
  • Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
  • Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

Requirements

  • Bachelor or Master degree
  • Relevant professional experience in sales administration and/or business customer service roles at least 2 years
  • Experience with the SAP system, mainly in the SD module
  • Experience in Salesforce would be an advantage
  • Customer orientation and team work abilities
  • Strong communication skills and ability to work in international environment
  • Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
  • Advanced English and German
Benefits
  • life insurance
  • co-financing of MultiSport card
  • remote work allowance
  • training & development programs
  • Company Social Benefits Fund
  • VIP medical care
  • lunch card
  • commuting allowance
  • EAP Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales administrationbusiness customer serviceSAPSD moduleSalesforcedocumentation management
Soft Skills
customer orientationteamworkstrong communicationtroubleshootingability to shift priorities
Certifications
Bachelor degreeMaster degree