BASF

Manager, Order-to-Cash, Mandarin Speaker

BASF

full-time

Posted on:

Location Type: Office

Location: Petaling Jaya • Malaysia

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Job Level

SeniorLead

About the role

  • Provide end-to-end services leadership by efficiently handling customer service and logistics management to maintain business continuity.
  • Oversee and enhance end-to-end processes for China Petrochemical industrial operations.
  • Lead, support, and develop the OTC end to end team for China in Malaysia, fostering a culture of continuous improvement and operational excellence.
  • Promote cross-functional collaboration to break down silos and achieve optimal service, safety, and cost efficiency.
  • Collaborate closely with sales/planners/marketing/co-producer managers/Transport Management & Distribution Network Management coordinator for solutions to cope with any short-term and long-term business changes balancing cost and service level.
  • Support on Zhanjiang Verbund Site (ZVS) ramp up and OTC Transformation.

Requirements

  • Bachelor’s degree or higher in International Trade, Logistics, Supply Chain Management, or a related field.
  • Lean Six Sigma Green Belt or Black Belt certification is an added advantage.
  • Minimum 8 years of experience in OTC, planning, and logistics.
  • Experience in the chemical industry is highly preferred.
  • Proficient in Mandarin (both written and spoken) for communication with customers in China, as well as fluency in English.
  • Proficiency in SAP and Microsoft Excel is required.
  • Works effectively with stakeholders, leads teams with confidence, manages conflict constructively, and demonstrates strong accountability. Embraces change with a creative, solution-oriented mindset.
Benefits
  • A unique total offer: you@BASF
  • Wide range of elements to be your best in every stage of your life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics managementOTCplanningsupply chain managementLean Six Sigmaprocess improvementoperational excellencecustomer serviceconflict managementstakeholder management
Soft Skills
leadershipcollaborationaccountabilitycreativitysolution-oriented mindsetcommunicationteam developmentcross-functional teamworkadaptabilitycontinuous improvement
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt