BASF

Senior Customer Experience Specialist – Care Chemicals

BASF

full-time

Posted on:

Location Type: Office

Location: Florham Park • New Jersey • United States

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Salary

💰 $79,200 - $99,000 per year

Job Level

Senior

About the role

  • Leading day-to-day operational tasks, managing the order-to-cash process, anticipating customer needs, and recommending based on order patterns.
  • Driving financial results by identifying upselling opportunities, monitoring forecast deviations, and improving processes and policies impacting customer experience
  • Analyzing Supply Chain and Business KPIs, driving improvements, sharing best practices, and collaborating across teams to enhance growth and profitability
  • Managing customers' eCommerce platforms, pursuing eSolutions', implementing digital tools and self-service solutions, and promoting customer engagement through digital commerce resources
  • Facilitating resolution of order exceptions, leveraging Salesforce, and engaging stakeholders on commercial topics while ensuring business continuity and backup for CEX team members
  • Leading onboarding and mentoring teammates, representing CEX in projects and initiatives, and driving continuous improvement and cross-functional success

Requirements

  • Preferrably hold a bachelor's degree in Business Administration, Supply Chain or related field.
  • Preferrably bring 2 years of experience in Customer Experience related roles.
  • Possess a continuous improvement & customer focused mindset.
  • Have strong analytical and problem-solving and organizational abilities.
  • Bring strong project management experience, robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning systems.
Benefits
  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order-to-cash processfinancial analysissupply chain analysisbusiness KPIsdigital toolsself-service solutionsproject managementMicrosoft OfficeSAPcustomer experience
Soft Skills
analytical abilitiesproblem-solvingorganizational abilitiescontinuous improvement mindsetcustomer focused mindsetmentoringcollaborationstakeholder engagementleadershipcommunication
Certifications
bachelor's degree in Business Administrationbachelor's degree in Supply Chain