Customer Service Officer
BASF
full-time
Posted on:
Location Type: Hybrid
Location: Warszawa • Poland
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Tech Stack
About the role
- Provide excellent customer service to dedicated customers
- Support customers along the whole Order-To-Cash process
- Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
- Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
- Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
- Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
Requirements
- Bachelor or Master degree
- Relevant professional experience in sales administration and/or business customer service roles at least 2 years
- Experience with the SAP system, mainly in the SD module
- Experience in Salesforce would be an advantage
- Customer orientation and team work abilities
- Strong communication skills and ability to work in international environment
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
- Advanced English and German
Benefits
- life insurance
- co-financing of MultiSport card
- remote work allowance
- training & development programs
- Company Social Benefits Fund
- VIP medical care
- lunch card
- commuting allowance
- EAP Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales administrationbusiness customer serviceSAPSD moduleSalesforcedocumentation management
Soft skills
customer orientationteamworkstrong communicationtroubleshootingability to shift priorities
Certifications
Bachelor degreeMaster degree