Senior Officer, Customer Service – Japanese Speaker
BASF
full-time
Posted on:
Location Type: Office
Location: Petaling Jaya • 🇲🇾 Malaysia
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Provide efficient order management, manage interfaces with customers for order to cash processes
- Provide improvements to supply chain management
- Effectively communicate and resolve order issues with customers and sales
- Responsibility of placing replenishment purchase order to supply source and monitor the delivery schedule
- Manage Master Data maintenance process to ensure effective order management
- Capture market intelligence on the supply chain related topics from daily interaction with customers
- Contribute to development of customer relationships through proactive customer communication
- Support Credit Management, Billing and Accounts Receivable Follow-up
- Handle customer complaints in BASF’s available system
- Capture customer expectations / requirement and feedback to the business team
Requirements
- Bachelor degree in business administration or familiar areas
- Experience in customer service in an international company for more than 2 years or relevant work experience in SCM/sales/controlling
- Chemical industry background preferred
- Experience in using ERP systems such as SAP (at least intermediate level)
- Experience with data analytics or reporting systems (e.g. PowerBI) is a plus
- Understanding of end-to-end OTC process
- Good proficiency in Japanese language and English
- Proactive, can work independently and in teams
Benefits
- Health insurance
- Retirement plans
- Paid time off