baseVISION AG

Cloud Engineer

• Responsible for the stable and secure operation of modern endpoint environments within the managed services portfolio
• Operation and 3rd-level support of modern endpoint environments based on Microsoft Intune, Azure Virtual Desktop and Microsoft Entra
• Handling operational incidents and service requests for Windows, macOS and mobile devices
• Support for device configurations, compliance policies, updates, and identity-based access scenarios
• Analysis and resolution of complex issues in endpoint management, device security and identity services
• Troubleshooting across Windows, macOS, iOS, Android and hybrid identity environments
• Operational support within the agreed service scope, priorities and SLAs
• Structured, traceable documentation of all incidents, actions and outcomes
• Clear, transparent and professional communication with customers during incident handling
• Collaboration with customers, internal specialists and engineers on more complex issues

Cloud Service Operations Engineer