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Cloud Service Operations Engineer
baseVISION AGCloud Service Operations Engineer at baseVISION ensuring stable and secure operation of Endpoint environments. Focus on Microsoft technologies within Managed Services portfolio in a hybrid setup.
Tech Stack
Tools & technologiesAndroidAzureiOSMacOS
About the role
Key responsibilities & impact- Responsible for the stable and secure operation of modern endpoint environments within the managed services portfolio
- Operation and 3rd-level support of modern endpoint environments based on Microsoft Intune, Azure Virtual Desktop and Microsoft Entra
- Handling operational incidents and service requests for Windows, macOS and mobile devices
- Support for device configurations, compliance policies, updates, and identity-based access scenarios
- Analysis and resolution of complex issues in endpoint management, device security and identity services
- Troubleshooting across Windows, macOS, iOS, Android and hybrid identity environments
- Operational support within the agreed service scope, priorities and SLAs
- Structured, traceable documentation of all incidents, actions and outcomes
- Clear, transparent and professional communication with customers during incident handling
- Collaboration with customers, internal specialists and engineers on more complex issues
Requirements
What you’ll need- Knowledge of endpoint and identity technologies
- Experience operating and supporting endpoint management solutions in production environments
- Solid hands-on experience with Microsoft Intune, Windows clients and modern workplace technologies
- Experience with macOS and mobile device management for iOS and Android
- Good understanding of Microsoft Entra, Conditional Access and identity-based security controls
- Experience in structured support or operations roles with clearly defined SLAs
- Ability to handle incidents and service requests calmly, in a structured way and end-to-end
- Familiarity with escalation processes, operational documentation and service workflows
- Completed vocational training or a degree in computer science or a related field
- Microsoft certifications such as MS-900, MD-102 or equivalent are a plus
- Willingness to participate in a 24/7 on-call rota
- Very good German and English skills, both written and spoken
- Ability to communicate technical issues clearly and appropriately for the target audience
- High attention to detail, strong analytical skills and a calm working style even under incident pressure
- Strong sense of responsibility for service quality and high ethical standards when handling customer data
Benefits
Comp & perks- Modern employment conditions
- Option to work remotely and from home
- Future-oriented role in an innovative company with a dynamic team
- Plenty of personal responsibility and opportunity to contribute your own ideas
- Wide scope for decision-making with a lot of variety
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft IntuneWindowsmacOSiOSAndroidAzure Virtual DesktopMicrosoft EntraConditional Accessendpoint managementdevice security
Soft Skills
clear communicationanalytical skillsattention to detailcalm under pressurestructured incident handlingresponsibility for service qualitycollaborationprofessional communicationcustomer serviceescalation management
Certifications
MS-900MD-102vocational training in computer sciencedegree in computer science