Barti

Account Manager

Barti

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $130,000 per year

About the role

  • Managing the renewals process and contract negotiations with clients
  • Regularly monitoring customer health, usage, and sentiment to manage churn risks early
  • Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders
  • Consistently selling customers on expansions to longer-term deals
  • Consistently hitting quota for upsell/expansion revenue
  • Creating and running referral & reference programs
  • Improving internal processes between CS, Sales, Product, and Engineering
  • Oversee retention, renewals, and expansion for Barti’s entire book of business
  • Proactively track account health metrics, including NPS and usage, to proactively identify deals that are qualified for expansion
  • Run demos of expansion products
  • Shadow calls with AMs to introduce expansion opportunities, as well as provide guidance and coaching
  • Implement or manage new Customer Success systems that facilitate expansion
  • Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues

Requirements

  • 2+ years of renewal and upsell experience in a Customer Success or Account Management function
  • Experience in a fast-paced, B2B startup environment with a track record of building process in new, unstructured environments
  • Experience handling Customer Success or Account Management KPIs, namely showing consistent quota attainment across upsell and renewal retention
  • Awareness of tools and technology that enable a scalable, yet high-touch upsell motion
  • Exceptional relationship-building skills and the ability to manage retention of high-value accounts
  • Ability to prioritize and effectively escalate issues as needed when blocking client renewals, expansion, or advocacy
  • Ability to project manage multiple customers in an organized fashion
  • Experience overseeing onboarding and support is a plus
Benefits
  • Be part of a mission-driven, rapidly scaling company changing the future of eye care
  • Work remotely from anywhere in the U.S.
  • Collaborate with a passionate, fun, and supportive team
  • Competitive salary: $90,000 - 130,000
  • Equity in a fast-growing startup
  • Health, vision, and dental benefits
  • Unlimited PTO
  • Annual professional development stipend
  • A high-impact role with plenty of room for growth, ownership, and creativity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal experienceupsell experienceCustomer Success KPIsquota attainmentaccount health metricsNPSproject managementonboardingsupport management
Soft Skills
relationship-buildingprioritizationescalationorganizational skillscoaching