Barti

Customer Support Representative

Barti

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide technical support and training to customers
  • Manage an inbound ticket queue, phone call queue, and inbound chat support
  • Create and own our customer-facing knowledge base
  • Create and maintain customer-facing documentation, tutorials, and training materials
  • Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
  • Implement new processes to increase the scalability of our team

Requirements

  • 2+ Experience with product support, training, troubleshooting, and technical documentation.
  • Previous experience in a customer-facing role, preferably in B2B software or technology sales
  • A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively
  • Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations
  • Exceptional problem-solving abilities
  • Emphasis on speed to reply and resolve
  • Startup experience is a strong plus
  • Experience with support systems like Zendesk is a plus
  • Data and analytical skills are a plus
  • Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup
Benefits
  • Be part of a mission-driven, rapidly scaling company changing the future of eye care
  • Work remotely from anywhere in the U.S.
  • Collaborate with a passionate, fun, and supportive team
  • Competitive salary
  • Equity in a fast-growing startup
  • Health, vision, and dental benefits
  • Unlimited PTO
  • Annual professional development stipend
  • A high-impact role with plenty of room for growth, ownership, and creativity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingtechnical documentationcustomer trainingdata analysisproblem-solving
Soft Skills
communicationinterpersonal skillsorganizationattention to detailability to manage multiple prioritiesself-motivatedownershipcustomer advocacy