Barry-Wehmiller

Customer Success Manager

• Deliver portfolio of application and process solutions to cross-platform sales, marketing, and field service organizations
• Ensure systems meet cross-platform business needs and drive continuous improvement
• Work closely with business product owners and stakeholders to identify opportunities to improve adoption and value of Customer Engagement tools
• Act as primary point of contact for stakeholders on Customer Engagement Application Services
• Act as primary IT product owner (SME) of applications within Customer Engagement Applications portfolio
• Lead implementation and improvement projects; coordinate across platforms and teams
• Communicate status, KPIs, and manage escalations to ensure on-time quality delivery
• Analyze, design, and implement process improvement changes
• Track and prioritize request backlog and provide periodic updates to stakeholders
• Educate business teams on application features; assist with training and deliver training as required
• Lead design sessions and prototyping to enhance business processes and information flow
• Stay current on vendor application roadmap, releases, and industry best practices
• Ensure implemented applications deliver business adoption and outcomes

Dynamics CRM Lead/Manager

Engineer

The Commissioning Engineer role is a technically-focused position within the R&D team.
Integral to successful implementation and support of line integration products.
Contribute to new product development, warranty investigation, new component validation, and aftermarket upgrades.
On-site testing & start-up, fieldwork, product development, and technical service.
Start-up, test, troubleshoot, de-bug, and validate line integration operations in-house and at customer locations.
Work closely with the R&D team to provide feedback about new product and feature development.
Train end-users on effective operation of the software.
Provide engineering support in troubleshooting problems with customer equipment online, on-site, or via phone.
Develop and maintain documentation, tools, and applications for customer support, including service records and trip reports.
Contribute to development and maintenance of Knowledge Database content.

Commissioning Engineer

Outside Sales

• Cadence Technologies is a national distributor for sanitary process equipment manufacturers
• Outside sales role responsible for developing client relationships within an assigned Georgia territory
• Collaborates with inside sales, engineering and manufacturer representatives to deliver solutions
• Requires 80-100% regional travel; must live in Georgia

Barry-Wehmiller

Dynamics CRM Lead/Manager

Commissioning Engineer

Outside Sales, Parts & Equipment

Sales Executive