Barry-Wehmiller

Lead, Customer Service – Parts

Barry-Wehmiller

full-time

Posted on:

Location Type: Office

Location: Lynchburg • California • Colorado • United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • Lead, coach, and develop a team of CSRs within assigned scope to deliver revenue while meeting high standards for customer satisfaction and service performance.
  • Provide ongoing feedback, recognition, and performance management that builds engagement and capability.
  • Establish clear roles, accountabilities, and expectations for each CSR, aligned to Packaging’s customer care commitment.
  • Drive AM Parts sales results by balancing inbound customer responsiveness with outbound, growth-focused outreach.
  • Monitor daily CSR activities, pipeline progress, and order fulfillment to ensure accountability and customer confidence.
  • Serve as a trusted point of escalation for complex customer issues, ensuring problems are resolved with urgency and transparency.
  • Collaborate with New Equipment and Aftermarket Sales teams to deliver integrated customer touchpoints.

Requirements

  • 5+ years of experience in Customer Service, Sales, or related commercial roles.
  • Demonstrated success leading teams to achieve measurable revenue and performance results.
  • Strong working knowledge of ERP and CRM tools; experience implementing new systems preferred.
  • Excellent communication skills, with proven ability to manage both customer relationships and internal stakeholder alignment.
  • Data orientation with proven ability to analyze performance, identify trends, and adjust strategy.
  • Bachelor’s degree required.
  • Flexibility to take on evolving responsibilities in response to strategic priorities and business needs.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceSalesPerformance ManagementData AnalysisRevenue GenerationOrder FulfillmentTeam LeadershipCustomer Relationship ManagementERPCRM
Soft Skills
CoachingFeedbackEngagementCommunicationCollaborationProblem SolvingFlexibilityAccountabilityStakeholder ManagementStrategic Thinking
Certifications
Bachelor’s Degree