Bark Technologies

Online Community Manager

Bark Technologies

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Salary

💰 $45,000 - $60,000 per year

About the role

  • Build and maintain strong relationships with customers, community members, affiliates, ambassadors, and influencers across Bark’s social and community platforms
  • Monitor, moderate, and respond to conversations on Bark’s social media accounts and online review sites in a timely, thoughtful manner
  • Create and share engaging, on-brand content across social and professional channels
  • Develop deep knowledge of the Bark product suite to provide accurate guidance and light troubleshooting within online communities
  • Partner closely with content, customer support, product, engineering, and partnerships teams to surface trends, customer feedback, product insights, and emerging issues
  • Help identify recurring questions, pain points, and opportunities to improve customer education and experience

Requirements

  • 2+ years of experience engaging with customers or managing online communities for a brand (preferred)
  • Hands-on experience with moderating social and community platforms such as Facebook Pages and Groups, Reddit, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, Pinterest, and review platforms
  • Experience using social media management tools such as Sprout or Sprinklr (preferred)
  • Comfortable navigating technology and social platforms commonly used by children and teens
  • Ability to work efficiently, independently, and calmly while managing multiple priorities
  • Flexibility to work evenings and weekends, as online communities are not limited to a 9-to-5 schedule
  • Strong written and verbal communication skills
  • Ability to remain neutral, thoughtful, and composed during sensitive or emotionally charged conversations
  • Empathetic, patient, and optimistic; thrives in a fast-paced, evolving environment
  • Sound judgment, high adaptability, and steady under pressure
  • Proactive, resourceful, and self-directed
Benefits
  • Competitive compensation commensurate with experience
  • Equity stake in Bark
  • Paid time off
  • Paid sick time
  • Health Benefits: Medical
  • Dental
  • Vision
  • Healthcare Support
  • On-Demand Primary Care
  • Online Mental Health Therapy
  • Flexible Spending Account (FSA)
  • Supplemental Life Insurance
  • 401(k)
  • Voluntary Long-term and Short-term Disability Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementcustomer engagementcontent creationlight troubleshootingsocial media moderationcustomer education
Soft Skills
strong written communicationstrong verbal communicationempathypatienceoptimismadaptabilityproactivityresourcefulnesscalm under pressureability to manage multiple priorities