Bark Technologies

Customer Support

• Provide oversight and support to weekend customer support team members
• Approve refunds and escalate tickets for engineering
• Manage queue and communicate growth opportunities to managers
• Provide technical and customer success support via email, phone, chat, messaging, and social media
• Create policies and procedures that optimize customer experience
• Define, track, analyze, and report on customer success goals and metrics
• Identify opportunities for customer experience and product improvements

Customer Support Shift Manager