Customer Support Shift Manager

Bark Technologies

Customer Support Shift Manager providing oversight and support for weekend customer support team. Ensuring high-quality customer service and collaboration with team managers.

Posted 5/29/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide oversight and support to weekend customer support team members
Approve refunds and escalate tickets for engineering
Manage queue and communicate growth opportunities to managers
Provide technical and customer success support via email, phone, chat, messaging, and social media
Create policies and procedures that optimize customer experience
Define, track, analyze, and report on customer success goals and metrics
Identify opportunities for customer experience and product improvements

Requirements

What you’ll need

Excellent writing and communication skills
Passion for helping customers
Strong listening and problem-solving skills
Positive can-do attitude
Takes high degree of ownership, organization and accountability over their work
Bachelor’s degree or equivalent experience in communications or technology

Benefits

Comp & perks

Competitive compensation commensurate with experience
Equity stake in Bark
Paid time off
Paid sick time
Health Benefits: Medical
Dental
Vision
Healthcare Support
On-Demand Primary Care
Online Mental Health Therapy
Flexible Spending Account (FSA)
Supplemental Life Insurance
401(k)
Voluntary Long-term and Short-term Disability Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent writing skillscommunication skillsstrong listening skillsproblem-solving skillspositive attitudeownershiporganizationaccountability

Certifications

Bachelor’s degree