Banner Health

General

• Assist full-time PAS Rep/Scheduler with registration, insurance eligibility and prior authorization process and estimation of patient liability
• Charge entry directly into NextGen platforms following the completion of procedures
• In-person patient intake and registration
• Providing superior customer service
• Accurately identifying and obtaining authorizations for patients’ insurance
• Verifying eligibility and benefits
• Generating patient estimates for services rendered
• Financial counseling and collecting patient liability
• Obtaining federal/state compliance information, consents, and documentation required by the patient’s insurance plan(s) to reduce/eliminate denials

Acute Patient Access Services Representative, Imaging

Medical Reviewer

• Support the University of Arizona and Banner clinical trials across multiple specialties including Cardiac, Oncology, Neurology, and Orthopedics
• Maintain billing compliance by reading payer coverage analyses, dividing patient charges between sponsor-paid and patient-paid procedures
• Interpret contracts, budgets, and tracking systems to determine clinical trial coverage according to Medicare guidelines
• Audit daily charges in Med Series 4 (MS4), NextGen, and nThrive
• Troubleshoot billing issues with private insurances and Medicare
• Research missing and incompatible records information supplied by medical staff, transcriptionists, suppliers, and others
• Work as a member of the clinical trial finance team to provide services and achieve goals

Clinical Trials Charge Review Specialist

• Leads coordination of complex or high-impact major incident bridge calls and communication channels.
• Reviews incident records, timelines, and activity logs for quality, accuracy, and audit readiness.
• Oversees and refines outage notifications and status updates.
• Evaluates monitoring and alerting performance across systems.
• Collaborates closely with Problem Management to improve RCA quality, identify systemic issues, and recommend preventive or corrective actions to reduce repeat incidents.
• Analyzes and interprets major incident SLAs and KPIs.
• Leads updates to playbooks, escalation paths, and communication templates based on post-incident reviews, exercises, and operational experience.
• Maintains deep knowledge of enterprise platforms, incident response processes, stakeholders, and downtime procedures.
• Exercises incident command authority during active major incidents.

Major Incident Commander

• Assesses, plans, implements, evaluates and documents nursing care of patients in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development.
• Formulates a plan of care, including the discharge plan, utilizing assessment data and patient, family and health team input.
• Implements the plan of care through direct patient care, coordination, delegation and supervision of the activities of the health care team.
• Evaluates the patient's and family's response to care and teaching, and revises the plan of care as needed.
• Documents assessment, planning, implementation and evaluation in the patient record.
• Provides care based on the best evidence available and may participate in research activities within clinical practice.

Registered Nurse, RN – MedSurg Float Pool

Support Engineer

• Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
• Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
• Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style.
• Documents each support interaction thoroughly in the ITSM system.
• Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework.
• Flags recurring issues for review by senior technical teams.
• Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
• Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.

Technical Service Desk Analyst I

• Answering inbound calls, scheduling, rescheduling and canceling patient appointments
• Providing instructions to patients for examinations and procedures
• Building and maintaining good rapport with physicians and staff

Acute Patient Access Services Representative, Imaging

Clinical Trials Charge Review Specialist

Major Incident Commander

Registered Nurse, RN – MedSurg Float Pool

Technical Service Desk Analyst I

Healthcare Scheduler – Part Time