Bankjoy

Implementation Manager

Bankjoy

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Lead end-to-end implementation projects for Bankjoy digital banking and related products
  • Manage project timelines, milestones, and deliverables to ensure successful client launches
  • Coordinate cross-functional teams including Product, Engineering, Operations, and Customer Success
  • Drive client readiness by leading implementation meetings and ensuring progress against timelines
  • Identify and remove roadblocks by working with clients, internal teams, and third-party vendors
  • Configure products to meet client requirements
  • Troubleshoot configuration and integration issues during implementation and testing phases
  • Oversee testing cycles including UAT and go-live readiness validation
  • Support digital banking conversions and major platform launches
  • Ensure clients complete all required setup tasks and testing before go-live
  • Provide clear communication and status updates to stakeholders throughout the implementation process
  • Assist with post-launch stabilization and issue resolution
  • Document implementation best practices and continuously improve implementation processes

Requirements

  • 5+ years of implementation, onboarding, or project management experience in banking, fintech, or enterprise SaaS
  • Strong understanding of banking systems and digital banking implementations
  • Exceptional project management and organizational skills with the ability to manage multiple projects simultaneously
  • Proven ability to drive projects forward and hold stakeholders accountable to timelines
  • Excellent communication skills with the confidence to lead discussions with clients, vendors, and internal teams
  • Strong technical troubleshooting skills to identify configuration or integration issues
  • Experience working with APIs and system integrations
  • Ability to translate technical issues into clear action items for clients and internal teams
  • Experience using project management tools such as Smartsheet, Jira, or similar platforms
  • Strong sense of urgency and accountability in fast-moving environments
Benefits
  • A fast-paced and collaborative environment
  • Competitive compensation
  • Stock options at a well-funded startup
  • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
  • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
  • Retirement plan with 4% company matching
  • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
  • 3-5 weeks PTO depending on tenure
  • 5 health days
  • 15 holidays
  • End of year shutdown
  • Performance-based bonuses
  • Remote first culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationonboardingproject managementbanking systemsdigital banking implementationstechnical troubleshootingAPIssystem integrations
Soft Skills
organizational skillscommunication skillsleadershipaccountabilityability to manage multiple projectsstrong sense of urgency