Bankjoy

Customer Success Manager

• Bankjoy is a FinTech startup backed by Y Combinator and Bessemer Venture Partners; we are changing how community banks and credit unions do business by empowering digital transformation.
• Role: Director of Client Success to lead and scale the client success function; report to the COO; focus on aligning Bankjoy’s technology to power client growth and building long-term client relationships.
• The ideal candidate will have a track record of leading high-performing teams, designing scalable client success programs, and working cross-functionally to deliver exceptional client experiences.
• You’ll lead client growth and strategic relationship management; product adoption and success frameworks; team leadership and escalation management; cross-functional collaboration; measurement and insights.
• Other responsibilities include onboarding journeys, success plans, product usage metrics, QBRs, education campaigns; onboarding experience; feedback loops to Product/Engineering; collaboration with Marketing for client advocacy.