Bankjoy

Implementation Specialist

• Lead end-to-end implementation projects for Bankjoy digital banking and related products
• Manage project timelines, milestones, and deliverables to ensure successful client launches
• Coordinate cross-functional teams including Product, Engineering, Operations, and Customer Success
• Drive client readiness by leading implementation meetings and ensuring progress against timelines
• Identify and remove roadblocks by working with clients, internal teams, and third-party vendors
• Configure products to meet client requirements
• Troubleshoot configuration and integration issues during implementation and testing phases
• Oversee testing cycles including UAT and go-live readiness validation
• Support digital banking conversions and major platform launches
• Ensure clients complete all required setup tasks and testing before go-live
• Provide clear communication and status updates to stakeholders throughout the implementation process
• Assist with post-launch stabilization and issue resolution
• Document implementation best practices and continuously improve implementation processes

Implementation Manager