Bankjoy

Director

• Build and develop a high-performance implementation team — setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists
• Lead through presence and example — you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed
• Set clear performance expectations and hold team members accountable to delivery standards, professional conduct, and client outcomes
• Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time
• Identify skill gaps on the team and proactively address them through coaching, hiring, or process improvement
• Hire and onboard implementation talent as Bankjoy's client portfolio grows
• Build a team culture of urgency, ownership, and continuous improvement
• Stay close to active client implementations — maintaining real-time awareness of project status, risk indicators, and team workload across the full portfolio
• Proactively identify blockers — whether client-side, cross-functional, or internal — and drive resolution before they impact timelines
• Work directly with Product, Engineering, and Operations to unblock your team on technical issues, integration dependencies, and product gaps
• Define, document, and continuously improve Bankjoy's implementation methodology, playbooks, and project templates — grounded in firsthand knowledge of what works in the field
• Drive early-stage scope definition and gap analysis discipline to prevent late-stage surprises and go-live delays
• Build and maintain reporting that gives leadership visibility into portfolio health, at-risk projects, and team capacity
• Serve as Bankjoy's senior point of escalation for implementation issues — engaging directly with client executives and internal leadership when situations require it
• Handle escalations with composure, speed, and decisiveness — de-escalating client concerns while driving internal accountability to resolve root causes
• Establish clear escalation protocols so your team knows when and how to surface issues, and what to expect when they do
• Partner with Sales to ensure smooth contract-to-kickoff handoffs, realistic scoping, and clear client expectations from day one
• Work closely with Product and Engineering to surface implementation-blocking issues and feed client learnings back into the product roadmap
• Coordinate with Customer Success on post-go-live handoff protocols to protect client relationships and retention
• Lead client-facing kickoff meetings, executive business reviews, and escalation calls with confidence and professionalism
• Maintain working knowledge of core banking system nuances (Corelation Keystone, Jack Henry Symitar, Fiserv, and others) to ensure implementation plans are technically grounded
• Build trusted relationships with client leadership that extend beyond individual projects
• Partner with the COO to define the implementation team's organizational structure, headcount plan, and operating model as Bankjoy scales
• Contribute to capacity planning, resource allocation, and implementation scoping assumptions in partnership with Sales and Finance
• Identify opportunities to templatize and productize recurring implementation work to reduce delivery cost and improve consistency

Director of Implementation

Marketing

• Design and produce marketing collateral across digital and print channels including presentation decks, one-pagers, brochures, email templates, social media assets, digital ads, and landing page visuals.
• Maintain and evolve Bankjoy's brand identity, ensuring consistency across all touchpoints.
• Develop and maintain a library of reusable design templates that empower the broader team to produce on-brand content independently.
• Collaborate with the Product Marketing team to design compelling visual narratives for product launches, feature announcements, and sales enablement materials.
• Create visually engaging pitch decks, client presentations, and RFP response materials.
• Design assets for webinars, virtual events, and thought leadership content.
• Produce event-specific creative including booth graphics, signage, banners, swag concepts, and conference materials for trade shows and Bankjoy's annual client conference (Elevate).
• Ensure all event materials are on-brand and delivered on time.
• Design social media graphics, LinkedIn content, and digital advertising assets.
• Support website visual updates and landing page design in collaboration with the marketing team.

Senior Marketing Designer – Part time, contract

Events

• Own end-to-end logistics for all trade shows and industry conferences Bankjoy attends throughout the year, including but not limited to credit union and community banking events across North America.
• Manage booth design, shipping, setup, and teardown coordination.
• Source and manage event vendors including AV, print, swag, and signage suppliers.
• Coordinate internal staffing plans for each event — who is attending, travel logistics, booth schedules, and briefing materials.
• Maintain an annual event calendar and proactively flag deadlines, registration cutoffs, and sponsorship opportunities.
• Lead end-to-end planning and execution of Bankjoy's annual client conference each September, from venue selection through post-event wrap-up.
• Manage venue contracts, catering, AV, registration, hotel room blocks, and on-site logistics.Coordinate with internal teams on agenda, speaker lineup, and attendee communications.
• Own the event budget and track actuals against plan throughout the planning cycle.
• Manage attendee registration and communications leading up to and following the event.
• Own and maintain the events budget across all activities, providing regular updates to leadership.
• Source, negotiate, and manage contracts with event vendors and venues.
• Ensure all events are delivered on time and within budget.
• Provide post-event summaries including attendance, spend, key outcomes, and recommendations for future events.
• Coordinate with Sales and Customer Success on post-event follow-up to ensure leads and client interactions are captured and actioned.

Senior Event Manager, Part Time, Contract

Product Manager

• Own the delivery of core banking integrations and foundational digital banking features end-to-end.
• Assist with API definitions, data mapping documentation, and integration requirements across multiple concurrent projects.
• Work directly with engineering teams to clarify requirements, validate implementation details, and make technical tradeoffs.
• Support testing and validation of integrations prior to client launch.
• Monitor post-launch issues and trends to proactively identify root causes and drive product improvements.
• Continuously build domain expertise in core banking systems, ACH, payments, and digital banking workflows.
• Serve as a primary client-facing product contact throughout implementations and post-go-live support.
• Join client calls, lead technical discussions, and build trusted relationships with client stakeholders.
• Respond quickly to client inquiries and issues while setting clear expectations on timelines and resolution paths.
• Communicate complex technical concepts clearly and confidently to non-technical audiences.
• Proactively surface client feedback and recurring issues to internal product and engineering teams.
• Act as a first line of triage for issues raised by clients, Implementation, and Tech Support related to core integrations and digital banking workflows.
• Independently investigate, analyze, and resolve issues before escalating to engineering.
• Determine whether issues are configuration-related, expected behavior, data-related, or true product defects.
• Provide engineers with clear reproduction steps, impact analysis, and full context when escalation is required.
• Coordinate closely across Implementation, Tech Support, QA, and Operations to close the loop on all reported issues.
• Maintain a well-organized and prioritized JIRA backlog across multiple workstreams.
• Write clear user stories, acceptance criteria, and supporting documentation.
• Track delivery progress, dependencies, and follow-ups across projects.
• Proactively identify risks and communicate updates to stakeholders.
• Balance competing priorities across client-facing issues, integration delivery, and backlog management.

Product Manager III – Core Integrations, Digital Banking

• Own the end-to-end product strategy for Bankjoy’s next-generation business banking platform, from vision through execution.
• Define and prioritize the product roadmap in close partnership with Engineering, Design, Sales, and Client Success teams.
• Translate complex business and technical requirements into clear product specifications and well-defined user stories.
• Conduct market research and competitive analysis to stay ahead of industry trends, regulatory changes, and client needs.
• Continuously evaluate product performance and adjust priorities to ensure strong delivery and long-term product success.
• Lead product discussions related to payment systems including ACH, wire transfers, card networks, and real-time payments.
• Ensure compliance with payment regulations and security standards across all product capabilities.
• Develop and manage permission and access control frameworks for enterprise platforms.
• Work closely with engineering teams to define APIs, data models, and integration patterns.
• Ensure compliance and security requirements are embedded into product design from the beginning.
• Partner with implementation and engineering teams to resolve complex technical scoping questions and reduce downstream ambiguity.
• Provide guidance and mentorship to junior product managers, supporting their development and strengthening team execution.
• Serve as a primary product point of contact for clients during product discussions and implementation planning.
• Join client calls, lead product conversations, and build trusted relationships with key stakeholders at financial institutions.
• Proactively engage clients to gather feedback and validate product direction.
• Translate client requirements and feedback into clear product priorities.
• Synthesize RFP requirements, client escalations, and sales feedback into actionable roadmap decisions.
• Serve as the internal subject matter expert on business banking product capabilities.

Product Manager III – Business Banking

Account Executive

• Own the full sales cycle from prospecting through close, including outbound outreach, discovery, tailored demonstrations, scoping, pricing, contract negotiation, and successful handoff to implementation
• Build and execute a strategic territory plan to consistently achieve and exceed sales quota targets within our ideal customer profile (community banks and credit unions)
• Generate net-new pipeline through targeted outbound prospecting and relationship-building efforts
• Effectively position Bankjoy’s digital banking platform and solutions against competitors in active opportunities
• Navigate complex buying processes and engage key stakeholders, including executive leadership and technical decision-makers
• Collaborate cross-functionally with Marketing, Product, Implementation, and Customer Success to develop winning strategies for prospective clients
• Understand each prospect’s business goals and position Bankjoy’s solutions as a strategic driver of growth, engagement, and operational efficiency
• Travel to client and prospect locations to deliver presentations, build relationships, and support deal progression
• Represent Bankjoy at national and regional conferences, industry events, and trade shows to build pipeline and strengthen brand awareness

Senior Account Executive

Sales Engineer

• Partner with Account Executives throughout the full sales cycle to serve as the senior technical subject matter expert on Bankjoy’s digital banking platform and solutions
• Lead complex technical discovery and solution design conversations with prospective financial institutions, including architecture, integrations, security, and operational workflows
• Deliver compelling, executive-level product demonstrations tailored to each prospect’s technical environment and strategic priorities
• Design scalable solution architectures that align Bankjoy’s platform capabilities with prospective clients’ business and technical requirements
• Build trusted technical relationships with key stakeholders, including CIOs, CTOs, IT leaders, and operations teams
• Own the technical response process for RFPs, RFIs, security reviews, and due diligence requests
• Collaborate closely with Product and Engineering teams to communicate customer feedback, identify product gaps, and influence roadmap priorities
• Provide technical leadership during complex sales opportunities, including proof-of-concepts, integrations, and technical validation exercises
• Support industry conferences, client meetings, and product presentations to strengthen Bankjoy’s market presence and pipeline development
• Partner with Implementation and Customer Success teams to ensure a smooth transition from sales to onboarding and production