Senior HR Business Partner
Avolta
Employee Relations Consultant
Bank of America
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- This job is responsible for researching employment-related issues raised by managers or employees and providing sound guidance to address the issues and mitigate risks.
- Key responsibilities include managing cases with moderate to high risk, including but not limited to misconduct, declining performance, policy violations, attendance, and workplace disputes in a variety of business units.
- Job expectations include conducting thorough research and documentation, collaborating with internal partners, resolving conflicts, and managing multiple cases with competing priorities.
- The Employee Relations (ER) Consultant is responsible for delivering employee relations counseling and support to managers and employees of Bank of America/Merrill Lynch via a heavy telephone queue environment.
- The ER Consultant self manages moderate to high-risk cases on a variety of ER topics including but not limited to global bank policy, attendance, performance, behavior, and conflict resolution, across multiple lines of business.
Requirements
- MUST have three or more years of experience as an HR Generalist / Employee Relations Specialist, OR MUST have three or more years of leadership experience directly managing others and considerable exposure handling employee relations concerns
- Experience managing multiple cases and/or priorities concurrently while mitigating risk and ensuring optimal value and outcomes are achieved
- Communicate effectively (both verbal and written) and confidently, and is comfortable engaging all clients
- Demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
- Demonstrates the ability to concentrate on a task, despite distractions and competing demands
- Successful candidates will manage varying caseloads while consistently meeting quality assurance and schedule adherence standards
- Successful candidates must pass knowledge check upon completion of training segments to remain in role
- Proficiency with computers, including MS Office and Internet applications
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR GeneralistEmployee Relations Specialistcase managementrisk mitigationconflict resolutionpolicy complianceperformance managementdocumentationresearch
Soft skills
effective communicationdependabilitycommitmentresponsibilityconcentrationtask managementengagementcollaboration