Operations Manager
Placemakr
Operations Consultant
Bank of America
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona, Florida, New Jersey, North Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Analyze processes, document business case opportunities, and implement process improvement/transformation initiatives in support of Operational Excellence objectives
- Support execution of change initiatives to achieve cost efficiencies, quality, productivity, and risk mitigation
- Work with business leaders and subject matter experts to ensure collaboration and transparency across integrated business and technology teams
- Drive execution of solutions within budget and timeline
- Implement low to moderately complex solutions to address issues and risks and improve controls, quality, and sustainability
- Gather information from Line of Business partners to identify and implement solutions that resolve critical business challenges
- Establish continuous process improvement model by applying process engineering best practices and delivering reusable technology solutions
- Leverage analytics and critical thinking to translate issues into structured design-oriented solutions with defined business case benefits
- Support development of enterprise change management deliverables including project charters, SIPOC, RACI process maps, risk assessments, and control plans
Requirements
- 1+ year of Mortgage, Vehicle, Servicing Operations or Credit Assistance experience
- In depth knowledge of Mortgage, Vehicle, Servicing Operations or Consumer Collection regulations policies and procedures
- Strong ability to analyze data to influence business performance OR Strong analytical and problem solving skills as demonstrated by 5-7 years of experience
- Strong communication skills and leadership skills
- Process management experience
- Proficient at written and oral communication, including presentation skills
- Ability to manage multiple priorities simultaneously
- Goal driven and results oriented
- May have responsibilities for managing associates (managerial experience)
Benefits
- Offering competitive benefits to support their physical, emotional, and financial well-being
- Multi-faceted approach for flexibility depending on role-specific considerations
- Opportunities to learn, grow, and make an impact
- Inclusive workplace and Opportunity & Inclusion initiatives
- Support for teammates and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementprocess engineeringdata analysischange managementproject chartersSIPOCRACI process mapsrisk assessmentscontrol planssolution implementation
Soft skills
analytical skillsproblem solvingcommunication skillsleadership skillscollaborationtransparencygoal drivenresults orientedtime managementmulti-tasking