Strategic Account Manager, Multifamily
Experian
Operations Manager
Placemakr
full-time
Posted on:
Location Type: Office
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Challenge, motivate, engage and lead your property team to drive operational and budgetary excellence
- Report to an Area Manager and collaborate with property and non-property leaders
- Ensure consistent day-to-day operations, financial efficiency, and an unmatched experience for team members, guests and residents
- Maintain a safe, secure and compliant environment and drive accountability for people, operational and financial policies and procedures
- Foster a "one team" mentality and collaborate across teams to create a cohesive work environment
- Provide initial and ongoing training on Placemakr people, operational and financial SOPs and programs
- Own and execute company-wide or property-specific people-related initiatives to support hiring, engagement, retention and development
- Partner with PX and TA teams on talent acquisition and grassroots recruiting initiatives
- Own operational success of Front of House, Back of House and administrative/budgetary functions through SOP execution
- Collaborate with Sales, Revenue, Marketing and non-property teams to drive revenue via pricing strategies and occupancy targets
- Drive NOI and financial success by controlling expenses and following FAA, Owner Relations or other SOPs
- Provide hands-on assistance for escalated issues and perform additional duties as assigned
Requirements
- A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
- 2+ years’ experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment
- A minimum of 1+ years’ experience of successful multi-department leadership
- Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives
- Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards
- A demonstrated track record of operational success driven by customer-focus, team performance, effective decision-making and a solutions-oriented mindset
- Previous experience reviewing or managing expenses to a budget with support from leaders or cross-functional partners
- Exceptional verbal and written communication skills
- Hands-on leader and world-class motivator who takes an active role in growing and developing their team
- Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment
- You lead by example and embody the core values of Placemakr (Own It; Make It Better; Treat People Right)
- Operations Managers must be able to stand, sit, or walk for an extended time and move, lift, carry, push, pull, and place objects up to 50 pounds
- Applicants must be legally authorized to work in the United States and be 18 years or older to be considered for employment with Placemakr
Benefits
- Competitive salary
- Quarterly performance bonus program
- Company stock options
- 401k + 4% employer matching program
- Medical, Vision & Dental Insurance plan options
- Flexible Spending Account & Health Savings Account options
- 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
- PTO increases to 25 days per year after 2.5 years of employment
- Up to 8 floating holidays per year
- Monthly cell phone reimbursement and health & wellness stipend
- Management Training Program
- Paid Parental Leave
- Paid Life Insurance
- ZayZoon as an option to access your paycheck before your payday
- Plus, discounts to stay at select Placemakr properties all over the US
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementoperational excellenceSOP executiontalent acquisitionperformance managementcustomer serviceemployee trainingschedulingfinancial efficiencyrevenue management
Soft skills
leadershipcommunicationteam motivationcollaborationproblem-solvingdecision-makingrelationship managementtime managementadaptabilityaccountability
