Bank of America

Experience Design Principal, Content Design

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Massachusetts • United States

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Salary

💰 $192,000 - $214,800 per year

Job Level

Lead

About the role

  • Lead and evolve AI-powered experience platforms and ecosystems.
  • Design and govern semantic systems including taxonomies, ontologies, and retrieval strategies.
  • Specify agentic behaviors, manage taxonomy, enforce brand voice and compliance.
  • Lead exploration, prototyping, and validation of new AI interaction models.
  • Serve as a craft expert, ambassador, and role model across design, product, and engineering.
  • Deliver the taxonomy and semantic foundations for scalable, high quality AI conversations.
  • Act as a senior problem solver for the organization’s most ambiguous and high impact AI initiatives.
  • Serve as a strategic thought partner to executives, influencing AI investment decisions.

Requirements

  • 10+ years of design experience in a role demonstrating mastery in multidisciplinary content design, with a portfolio showcasing proven expertise.
  • Demonstrated leadership delivering complex, AI-enabled platforms or products at enterprise scale.
  • Hands-on experience designing, launching, and governing AI agents or assistants in production.
  • Deep experience designing intelligent systems across content, UX, product, and data.
  • Demonstrated success in designing content that progressively enhances or degrades gracefully across model swaps and upgrades.
  • Proven ability to define success metrics, run experiments, and use qualitative and quantitative signals to improve AI system behavior over time.
  • Proficiency in working with content systems, developing and adhering to brand, voice and tone guidelines.
  • Expert level in tools such as Figma, Copilot, and Content Management Systems.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-powered experience platformssemantic systemstaxonomiesontologiesAI interaction modelscontent designAI agentsintelligent systemssuccess metricsexperimentation
Soft Skills
leadershipproblem solvingstrategic thinkinginfluencingcommunication