Transaction Management Operations Analyst – 401(k) Benefits Processing
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Pennington • New Jersey • United States
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Salary
💰 $25 - $37 per hour
About the role
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Requirements
- Highly organized
- Self-starter attitude and demonstrates initiative
- Ability to multi-task and handle multiple projects in a short time period
- Exceptional attention to detail and the ability to hold others accountable without direct supervision
- Flexibility with ability to handle a variety of tasks and projects independently
- Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process
- Proven ability to provide comprehensive solutions to complex needs and/or problems
- Ability to prioritize and meet established deadlines
- Proficient Microsoft Excel and Word skills
- Excellent verbal and written communication skills
- Ability to adapt to a changing environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
highly organizedself-startermulti-taskingattention to detailflexibilitystrong written communicationstrong verbal communicationproblem-solvingability to prioritizeadaptability