Account Management Ops Representative
Bank of America
full-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • United States
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Salary
💰 $25 - $27 per hour
About the role
- Performs onboarding and maintenance of accounts and reviewing required account documentation.
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service.
- Performs basic research, follow-up and resolution of routine research requests.
- Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate.
- Provides general operational support including handling inbound calls, mail sorting, and mail distribution.
- Reviews and approves required account documentation.
Requirements
- Experience evaluating highly detailed client provided documents for accuracy, completeness and compliance with specific requirements to approve completion of work
- Experience following standard operating procedures, finding errors and working with partners to resolve issues
- Experience interacting with partners via phone and email and showing strong written and verbal communication
- Ability to work with and manipulate data using Microsoft Excel to track results
- Experience using Microsoft Outlook for email
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support for physical, emotional, and financial wellness
- Recognition and reward for performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data manipulationdocument evaluationcompliance reviewoperational support
Soft Skills
communicationproblem-solvingattention to detailclient service