Bank of America

Program Manager – Small Business Client Services Transformation

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Hunt Valley • Maryland • Nevada • United States

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Salary

💰 $115,000 - $167,000 per year

About the role

  • This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business
  • Key responsibilities include serving as the primary contact to department managers for critical change initiatives
  • Communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources
  • Delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities
  • Plays a critical leadership role in shaping, coordinating, and executing strategic initiatives that advance the segment’s operational excellence and client experience.
  • Responsible for assessing the operational implications of business changes, recommending strategies that enhance both client and agent experiences.
  • Leading routines that evaluate and determine the appropriate path for changes impacting Small Business Client Services.
  • Establishing new operating routines, reporting structures, and end-to-end program coordination to support scalable, sustainable execution.

Requirements

  • 2+ years experience with operations within a contact center
  • 2+ years experience with Small Business Client Servicing or Small Business Products
  • Excellent written and verbal communication skills
  • Experience building clear, concise executive-level presentations.
Benefits
  • This role is currently benefits eligible.
  • We provide industry-leading benefits,
  • access to paid time off,
  • resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementprogram coordinationregulatory compliancechange managementexecutive presentationsstrategic planningclient servicingbusiness analysisprocess improvement
Soft Skills
communicationinfluencingnegotiationleadershipcollaborationorganizational skillsproblem-solvingcritical thinkinginterpersonal skillsadaptability