Technology Operations Specialist II
Bank of America
full-time
Posted on:
Location Type: Office
Location: Plano • North Carolina • Texas • United States
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About the role
- Incident tracking and resolution
- Triage incidents, take complete ownership & accountability to ensure restoral of service, and issue & failure resolution.
- Analyze batch flows, identify issues, fix the same and ensure proper batch completion.
- Drive closure of incidents & problems, meeting defined SLAs.
- Contribute to building the knowledge base for the team wherever required.
- Proactive root cause analysis and problem management skills.
- Provide regular communication to all the stakeholders.
- Flexible to support on weekends/holidays as and when required on rotation.
- Strive towards process improvement and automation.
Requirements
- Strong Production support background with exposure to Level two production support tasks.
- Experience on working with Oracle/ PL SQL, Unix/Linux, Autosys, JIL script, windows/networking basics.
- Understanding of Incident management, Problem management, and Change management.
- Good Analytical and troubleshooting skills.
- Excellent communication & interpersonal and relationship development skills.
- Overall experience of 3 to 5 years.
- Exposure to working in Global team.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OraclePL SQLUnixLinuxAutosysJIL scriptincident managementproblem managementchange managementbatch analysis
Soft Skills
analytical skillstroubleshooting skillscommunication skillsinterpersonal skillsrelationship developmentownershipaccountabilityprocess improvementflexibilityteam collaboration