Group Operations Manager – Client Services
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Hunt Valley • Maryland • Nevada • United States
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Salary
💰 $107,000 - $146,100 per year
About the role
- Managing one or more major operations segments for a site, region, or product line
- Identifying, analyzing, and resolving complex product line problems
- Ensuring compliance with policies
- Supervising day-to-day activities of employees
- Forecasting, modeling, and optimizing workforce capacity
- Managing long- and short-term planning cycles
- Providing analytical insights that drive operational and strategic decisions
- Developing and maintaining long‑term capacity plans
Requirements
- 3+ years of Capacity Planning, Forecasting, Contact Center support or Business Support experience
- Intermediate/Advanced Microsoft Excel, PowerPoint, MS Access applications
- Strong analytics capabilities
- Ability to "tell the story" of the data
- Strong crisp presentation development capabilities and written and verbal communication skills
- Excellent time management skills; delivers strong results under tight deadlines
- Ability to work independently and draw meaningful conclusions
- Motivated to work closely with team members of varying levels
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support for employee impact on community growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Capacity PlanningForecastingContact Center supportBusiness SupportMicrosoft ExcelPowerPointMS AccessAnalytical insightsData storytellingPresentation development
Soft Skills
Analytical capabilitiesWritten communicationVerbal communicationTime managementIndependenceTeam collaborationPresentation skillsProblem-solvingDecision-makingResults-oriented