Bank of America

Business Support Manager

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business.
  • Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications.
  • Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.
  • The Business Support Manager (BSM) will enable business operations and planning, including, activities and routines to support financial management, workforce and resource management, portfolio oversight, executive leadership routines, communications, employee engagement, workspace governance and organizational health.
  • The successful candidate must be able to operate effectively and efficiently in a fast-paced environment, enthusiastically adjusting to changing demands and moving with a sense of urgency.

Requirements

  • Candidates should have a minimum of 3 years of experience with financials oversight
  • Strong analytical, business management and organizational skills with a focus on attention to detail and ability to handle sensitive business information.
  • Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.
  • Excellent written / verbal communication skills and executive presence.
  • Strong MS Office skills, especially Excel and PowerPoint.
  • Technical experience with workforce and financial management tools (WMP, Fieldglass, PMMT, etc.).
  • Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
  • Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
  • Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.
  • Supports business activities including resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast.
  • Coordinates monthly and quarterly forecasting process and reporting in partnership with Finance, managers, portfolio and program managers and other business support leaders.
  • Supports and coordinates effective executive operating rhythms, overseeing the logistics, preparation of relevant materials and talking points for SLT meetings, business reviews, off-sites, etc.
  • Assist Executives for the full range of engagements with peers, senior leaders and business partners (as needed).
  • Coordinate within aligned team(s) to ensure alignment with objectives and manages routines and requests.
  • Partner with aligned team(s) on managing their financials, ensuring visibility of progress against objectives and tracking decisions/approvals to forecast changes.
  • Support strategies to effectively manage spend, ensuring the proper blend of resources (FTE, GBS, Contractor & Consulting), manage tenure, and governance of staff ramps.
  • Deliver consistent communication and engagement plans for the executives and aligned team(s) supported.
  • Understand the linkage of programs and projects to business strategy and portfolio priorities.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial oversightanalytical skillsbusiness managementorganizational skillsworkforce management toolsfinancial management toolsresource forecastingrequisition managementexecutive communicationspresentation development
Soft Skills
attention to detailstrategic thinkingexcellent written communicationexcellent verbal communicationexecutive presencetime managementorganizational healthability to prioritizeability to handle sensitive informationability to synthesize data