Bank of America

Customer Segment Consultant II

Bank of America

full-time

Posted on:

Location Type: Office

Location: Boston • Massachusetts • Washington • United States

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Salary

💰 $104,800 - $163,300 per year

About the role

  • Accountable for a product initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business)
  • Partners with Product(s) and Channel(s) teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals
  • Accountable for segment initiatives/ investments/ activities and performance
  • Accountable for decisions, including process changes, based on VOC feedback and customer analytics
  • Support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships
  • Perform in-depth analysis, executive level report creation, process design and partner integration.

Requirements

  • Excellent people skills and emotional intelligence
  • Expert level Microsoft suite skills, particularly PowerPoint and Excel and Sharepoint Designer
  • Self-starter able to work independently, with minimal oversight and guidance
  • Expertise in Process Understanding and Design
  • Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
  • Strong communication/presentation skills
  • Ability to lead through influence
  • Associate degree or equivalent work experience
Benefits
  • Discretionary incentive eligible
  • This role is currently benefits eligible
  • Access to paid time off
  • Resources and support to our employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process designcustomer analyticsexecutive level report creationin-depth analysis
Soft Skills
people skillsemotional intelligenceself-starterorganization skillscommunication skillspresentation skillsleadership through influence
Certifications
Associate degree