ATM Performance Analytics Manager
Bank of America
full-time
Posted on:
Location Type: Office
Location: Saint Louis • Montana • North Carolina • United States
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About the role
- Oversight of ATM performance analytics & reporting for the entire 15,000 machines in the Bank of America fleet
- Escalations support for chronic ATM related issues from Financial Centers/Market
- Collaborations with applicable teams to address instability/defects identified in production
- Partner with Operational Intelligence team to define/Clarify business needs for metrics monitoring/automation
- Engagement with third-party hardware manufacturing & maintenance vendors to support relationship, product, & performance management alongside EVM & Sourcing partners
- Work with security partners (SOACC) & ATM line of business on emerging risks for strategic planning and mitigation tactics
Requirements
- 5+ years of experience working in analytics and reporting, ideally with ATM performance
- Good working knowledge of Bank of America's ATM fleet operations space
- Analytical and critical thinker with ability to deep-dive data and draw conclusions
- Proficient with MS Office Tools
- Considerable experience with ESQ monitoring/dispatching tool and MyCTO SOR dashboards
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analyticsreportingdata analysisperformance managementmetrics monitoringautomationESQ monitoringdispatching toolMyCTO SOR dashboards
Soft Skills
analytical thinkingcritical thinkingcollaborationproblem-solvingcommunication