Operations Support Lead II – ATM/Debit Fraud Claims
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Newark • Arizona • New Jersey • United States
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Job Level
About the role
- Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
- Remediates system issues
- Performs reporting and analysis to identify risks and trends
- Assists with process and procedure updates in line with business changes
- Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
- Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
- Records retention execution
Requirements
- 1 year current experience in ATM/Debit Fraud Claims
- Working knowledge of Regulation E
- Experience in Billing Disputes Claims research and resolution
- Must be self-motivated and a role model of Bank of America's Values
- Customer centric approach to problem resolution
- Must work well in a team environment and independently
- Strong ownership skills
- Strong and positive work ethic following Bank of America's Core Values
- Must be flexible and adapt quickly to change
- Ability to multi-task and meet performance goals
- Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel, and Word
- Excellent written and oral communication skills
- Strong analytical skills and experience with data management and reporting
- Strong collaboration and partnering skills; ability to work across functions and partner
Benefits
- Health and wellness programs
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ATM Fraud ClaimsDebit Fraud ClaimsBilling Disputes ClaimsData managementReportingAnalysisProcess updatesEquipment managementDevice recoveryRisk identification
Soft Skills
Self-motivatedCustomer centricTeamworkOwnershipWork ethicFlexibilityAdaptabilityMulti-taskingCommunicationCollaboration