Bank of America

Operations Support Lead II – Credit Fraud Claims, Credit GWIM Claims

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • New Jersey • United States

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Job Level

Senior

About the role

  • Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
  • Remediates system issues
  • Performs reporting and analysis to identify risks and trend
  • Assists with process and procedure updates in line with business changes
  • Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
  • Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
  • Records retention execution

Requirements

  • Minimum 1-year current experience processing Credit GWIM and/or Credit Fraud Claims.
  • Customer centric approach to problem resolution.
  • Must work well in a team environment, as well as thrive independently
  • Strong leadership skills
  • Must have a strong and positive work ethic and follow Bank of America's Core Values
  • Must be flexible and adapt quickly to change
  • Ability to multi-task and meet specific performance goals
  • Excellent written and oral communication skills
  • Strong attention to detail
  • Excellent follow-up skills
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
reportinganalysisprocess updatesprocedure updatesdevice recoveryequipment managementdesk auditsequipment provisioning
Soft Skills
customer centric approachteamworkleadershipwork ethicflexibilityadaptabilitymulti-taskingattention to detailcommunication skillsfollow-up skills