Bank of America

Program Lead – Client Services, Employee Engagement

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Newark • United States

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Job Level

Senior

About the role

  • Execute Engagement Strategies: Deliver impactful programs and initiatives—from global recognition efforts to onsite activities and volunteerism—that bring our engagement vision to life.
  • Champion Culture: Serve as a culture ambassador, promoting belonging and engagement aligned with Client Services priorities.
  • Collaborate Broadly: Partner with leaders, councils, and cross-functional teams to amplify engagement and inclusion efforts across the organization.
  • Listen & Improve: Gather employee feedback, analyze engagement metrics, and recommend enhancements to continuously elevate programs.
  • Communicate Effectively: Craft clear, compelling communications and executive-level presentations that inspire participation and inform leadership.
  • Influence & Align: Build strong relationships in a matrixed environment, influence without authority, and maintain regular touchpoints with council leads and workstream owners to track commitments and deliverables.
  • Ensure Quality & Compliance: Maintain risk controls, standardize tools, and deliver programs with precision and integrity.

Requirements

  • 2+ years of experience delivering engagement programs or project management
  • 2+ years of demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team
  • Experience in developing and executing marketing campaigns, socializing business initiatives, and driving strategies that enhance the overall employee experience
  • Demonstrated experience of strong collaboration and influence skills at all levels
  • Excellent written and verbal communication, facilitation, and stakeholder management (samples/examples may be required)
  • Proven ability to balance competing priorities and deliver against objectives
  • Proficiency in basic data analytics, including generating reports, building pivot tables, performing VLOOKUPs, identifying trends, and translating data into actionable insights
  • Proficient in Microsoft Office (PowerPoint, Excel, SharePoint, etc.)
Benefits
  • A culture that attracts and develops exceptional talent through learning, mentorship, and growth opportunities
  • Programs that support teammate wellness—physical, emotional, and financial
  • Recognition and rewards that celebrate contributions and impact
  • Service and volunteerism that make a positive impact in the communities we serve
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsreport generationpivot tablesVLOOKUPtrend identificationactionable insightsmarketing campaignsproject managementemployee engagement programs
Soft Skills
collaborationinfluencecommunicationfacilitationstakeholder managementteamworkrelationship buildingprioritizationproblem-solving