Bank of America

Technology Operations Specialist

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • New Jersey • North Carolina • United States

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Salary

💰 $81,200 - $134,300 per year

About the role

  • Maintains and supports the enterprise Messaging and Collaboration infrastructure
  • Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing, Instant Messaging as major focus
  • Manages the integration of email with other systems
  • Administers the Messaging and Collaboration user accounts in the enterprise
  • Assumes the leadership role in the resolution of complex technical issues
  • Consults with application developers on issues related to the impact of applications
  • Provides technical expertise to internal IT groups
  • Protects the overall security of the messaging environment

Requirements

  • 3+ years of experience in a technical operations or enterprise support role
  • Proficiency with Outlook and M365 messaging technologies
  • Experience with SharePoint administration
  • Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
  • Strong understanding of ITIL frameworks and operational best practices
  • Demonstrated analytical and problem‑solving skills
  • Strong process documentation and technical writing skills
  • Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
  • Basic networking and troubleshooting knowledge
  • Ability to participate in on‑call rotation and provide after‑hours support as needed
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Discretionary incentive eligible
  • Annual discretionary award based on performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
OutlookM365 messaging technologiesSharePoint administrationActive DirectoryMicrosoft ExchangeOneDriveMS TeamsSkypeWebExWindows OS
Soft Skills
analytical skillsproblem-solving skillsprocess documentationtechnical writingleadershipcommunication