Bank of America

Technology Operations Specialist

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Jersey City • New Jersey • United States

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Salary

💰 $81,200 - $134,300 per year

About the role

  • Maintains and supports the enterprise Messaging and Collaboration infrastructure
  • Responsible for Messaging and Collaboration supported applications
  • Manages the integration of email with other systems
  • Administers Messaging and Collaboration user accounts in the enterprise
  • Assumes leadership role in the resolution of complex technical issues
  • Consults with application developers on issues related to the impact of applications
  • Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications
  • Provides technical expertise to internal IT groups
  • Protects the overall security of the messaging environment
  • Provides training to users, junior technicians and other IT personnel

Requirements

  • 3+ years of experience in a technical operations or enterprise support role
  • Proficiency with Outlook and M365 messaging technologies
  • Experience with SharePoint administration
  • Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
  • Strong understanding of ITIL frameworks and operational best practices
  • Demonstrated analytical and problem-solving skills
  • Effective communication skills for both technical and non-technical audiences
  • Strong process documentation and technical writing skills
  • Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
  • Basic networking and troubleshooting knowledge
  • Ability to participate in on-call rotation and provide after-hours support as needed
Benefits
  • Discretionary incentive eligible
  • Access to paid time off
  • Industry-leading benefits
  • Resources and support for employee wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
OutlookM365SharePoint administrationActive DirectoryMicrosoft ExchangeOneDriveMS TeamsSkypeWebExWindows OS
Soft Skills
analytical skillsproblem-solving skillseffective communicationprocess documentationtechnical writingleadershiptrainingcollaboration