Senior Technology Manager – Command Center Incident Management
Bank of America
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • United States
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Shaping and leading the people, processes, and tools in the Command Center Incident Management organization
- Developing high-performing incident responders
- Refining and standardizing core operational processes
- Advancing the toolsets and routines for incident management outcomes
- Monitoring critical systems and communicating technology incident information to Senior Executives
Requirements
- 5-10+ years of experience running IT Operations, Application Production Support or Technology Command Centers
- Strong experience in Incident and Major Incident Management
- Proven experience in running large-scale incidents impacting multiple lines of businesses
- 2+ years in a leadership or management role including leading global teams
- Strong understanding of Infrastructure (Network, Compute, Storage, Virtualization, Database)
- Proficiency with monitoring and alerting systems (e.g., Splunk, Netcool)
- Familiarity with ITIL principles and Incident and Problem management frameworks
Benefits
- Commitment to being an inclusive workplace
- Opportunities to learn, grow, and make an impact
- Supporting our teammates’ physical, emotional, and financial wellness
- Recognizing and rewarding performance
- Availability and performance of the Bank’s global technology services
- Operational excellence by detecting, predicting, and preventing technology incidents
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementMajor Incident ManagementIT OperationsApplication Production SupportInfrastructureNetworkComputeStorageVirtualizationDatabase
Soft Skills
LeadershipManagementCommunicationTeam DevelopmentProcess Standardization
Certifications
ITIL