Bank of America

Portfolio Manager – Client Services, Process Health Assessments

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Las Vegas • Florida • Maryland • United States

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Salary

💰 $127,000 - $158,000 per year

About the role

  • Manages and drives success around line of business performance in key operational and high risk metrics through detailed routines, initiatives, and technology improvements
  • Serves as a primary contact to executive leadership and key partners to communicate change initiatives and gain support for the execution of projects and programs
  • Monitors process or key metric performance to identify issues and proactively offers solutions to mitigate risk
  • Hosts and actively participates in critical line of business meetings to provide regular updates on change initiatives and performance requirements and influences others to help drive success
  • Manages strategies and controls to address policy, technology, environmental, and operational gaps

Requirements

  • 5+ years of strong experience analyzing data across multiple inputs (metrics, complaints, controls, quality reviews, surveys, etc.) to develop holistic insights
  • Demonstrated ability to lead complex initiatives and manage a portfolio of work with competing priorities
  • Strong analytical skills with the ability to identify root cause versus symptom
  • Exceptional written and verbal communication skills, including experience delivering executive‑level reporting
  • Proven ability to influence and partner across lines of business, operations, and control functions
Benefits
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysismetrics analysisquality reviewssurveys analysisrisk mitigationportfolio managementinitiative managementroot cause analysisexecutive-level reporting
Soft Skills
leadershipcommunicationinfluencingcollaborationproblem-solvinganalytical thinkingorganizational skills