Bank of America

Digital Director – Digital Wallets, Tokenization

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • New York • United States

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Salary

💰 $123,800 - $191,000 per year

Job Level

Lead

About the role

  • The Digital Director will be a senior individual contributor that:
  • Brings new digital wallet features to market to improve client experience and usage of digital wallets.
  • Manages cross-product coordination, positioning, and education of digital wallets products and features.
  • Maintains visibility into industry trends and developments.
  • Independently leads projects and effectively partners with key project stakeholders to deliver projects on time and on budget.
  • Develops and presents compelling, executive-ready presentations conveying the strategy, business case, recommendations, and/or enhancement opportunities to key stakeholders.
  • Supports new and existing Digital Wallet features, including research, escalation, and issue resolution.
  • Utilizes metrics, data, and research to identify opportunities to improve existing Digital Wallet capabilities.
  • Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results.
  • Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation.
  • Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level.
  • Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank.
  • Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank.
  • Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes.
  • Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities.

Requirements

  • 5+ years' experience in a product management or project management role.
  • Intellectual Curiosity: Ability to independently take on complex business problems and learn about new approaches that can drive value to the organization.
  • Communication Skills: Proven ability to communicate complex topics stakeholders at all levels, including senior executives.
  • Lead with influence: Ability to influence and partner with technical and non-technical business teams to drive desired results.
  • Collaborative team-player with high emotional intelligence.
  • Self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines.
  • Familiarity with Bank change management requirements and integration with UCRA, CAST, Jira, etc.
  • Working knowledge of payment card tokenization processes.
  • Working knowledge of card payment processes.
  • Experience with running Digital projects at Bank of America.
Benefits
  • This role is currently benefits eligible.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementproject managementdigital wallet featuresdata analysismetrics utilizationprocess transformationrisk managementgovernance best practicespayment card tokenizationcard payment processes
Soft Skills
intellectual curiositycommunication skillsinfluencecollaborationemotional intelligenceself-motivationorganizational skillscritical thinkingstorytellingstakeholder management