First point of contact for requests or service failure incidents
Maintaining stability for a portfolio of applications
Performing initial investigations and engaging in triages
Responding to user requests
Working with technology teams to identify, troubleshoot, and resolve issues
Following well defined Standard Operating Procedures (SOPs)
Partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration
Providing end-to-end management of application access services
Keeping operational procedures updated and providing data that adheres to documentation requirements and audits
Executing procedures reliably and escalating appropriately to solve incidents quickly

Requirements

2+ years of experience in WebSphere troubleshooting in Linux
Unix background and experience supporting Java applications on a WebSphere platform
Proven leadership skills with record of excellent workmanship, dedication, and ownership
Proactive team member with a history of leading, implementing and documenting process improvements and automation
Self-starter with the ability to multi-task and prioritize workload
Ability to communicate clearly and effectively (verbally and written) with the business and teammates
Be flexible in providing occasional on-call rotational support, including off-hours and weekends
Bachelor’s degree preferably in a Computer Science or related field (desired)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WebSphere troubleshootingLinuxUnixJava applicationsprocess improvementsautomation

Soft Skills

leadershipcommunicationmulti-taskingprioritizationproactiveflexibility