Bank of America

Senior Group Operations Manager – Business Banking

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Florida • United States

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Job Level

Senior

About the role

  • Supports regional workforce planning by reviewing staffing levels and capacity needs
  • Ensures regional operations follow bank policies, regulatory requirements, and governance standards
  • Acts as a key operational partner to regional and market leaders
  • Reviews and tracks service performance, operational results, and key metrics
  • Identifies gaps or inefficiencies in processes
  • Partners with Finance and regional leadership
  • Ensures market-level controls are in place
  • Builds strong working relationships with local leaders
  • Shares regular updates on operational performance
  • Identifies training or skill gaps related to operations.
  • Leads regional initiatives from planning through execution.

Requirements

  • Regional and business operations management
  • Risk management and compliance oversight
  • Understanding of operational controls and readiness
  • Stakeholder and relationship management
  • Ability to analyze data, metrics, and trends
  • Process improvement and problem solving
  • Clear communication and sound judgment
  • Change management and execution support
  • Strong client and service focus.
  • Undergraduate degree or equivalent work experience desired.
Benefits
  • Being a Great Place to Work is core to how we drive Responsible Growth.
  • Commitment to being an inclusive workplace, attracting and developing exceptional talent,
  • Supporting our teammates’ physical, emotional, and financial wellness,
  • Recognizing and rewarding performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
regional operations managementrisk managementcompliance oversightoperational controlsdata analysisprocess improvementproblem solvingchange management
Soft Skills
stakeholder managementrelationship managementclear communicationsound judgmentclient focusservice focus
Certifications
undergraduate degree