Senior Group Operations Manager – Business Banking
Bank of America
full-time
Posted on:
Location Type: Office
Location: Atlanta • Florida • United States
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Job Level
About the role
- Supports regional workforce planning by reviewing staffing levels and capacity needs and providing input to ensure teams are properly resourced.
- Ensures regional operations follow bank policies, regulatory requirements, and governance standards when decisions are made.
- Acts as a key operational partner to regional and market leaders, providing input for business reviews, planning, and priorities.
- Reviews and tracks service performance, operational results, and key metrics to identify trends, risks, and improvement opportunities.
- Identifies gaps or inefficiencies in processes and helps drive practical improvements that strengthen operations and the client experience.
- Partners with Finance and regional leadership to review staffing assumptions, site needs, and expense considerations.
- Ensures market‑level controls are in place and serves as an escalation point for operational risk, compliance, or control issues.
- Builds strong working relationships with local leaders to help integrate risk management and operational best practices.
- Shares regular updates on operational performance, risk themes, and control results with regional leadership.
- Identifies training or skill gaps related to operations and risk and helps coordinate additional support or training as needed.
- Leads regional initiatives from planning through execution, including tracking progress and communicating updates.
Requirements
- Undergraduate degree or equivalent work experience desired.
- Regional and business operations management
- Risk management and compliance oversight
- Understanding of operational controls and readiness
- Stakeholder and relationship management
- Ability to analyze data, metrics, and trends
- Process improvement and problem solving
- Clear communication and sound judgment
- Change management and execution support
- Strong client and service focus.
Benefits
- Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
- Health and wellness support for teammates’ physical, emotional, and financial wellness
- Professional development and career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess improvementoperational controlsrisk managementcompliance oversightbusiness operations managementmetrics trackingstaffing analysisperformance reviewchange management
Soft Skills
clear communicationstakeholder managementrelationship managementproblem solvingsound judgmentclient focusteam collaborationleadershiporganizational skillstraining coordination
Certifications
undergraduate degree