Bank of America

Customer Segment Consultant I – Financial Center Escalations

Bank of America

full-time

Posted on:

Location Type: Office

Location: Westlake Village • California • Washington • United States

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Salary

💰 $73,200 - $116,900 per year

About the role

  • Accountable for analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals
  • Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery
  • Responsible for the day-to-day analysis, research, and resolution of escalated client escalations/inquiries
  • Functions include problem resolution, research of client care escalations, documentation to meet risk processes, and partnership with various line of business leaders
  • Responsible for the day-to-day resolution of escalated client complaints, including research & customer outreach
  • Participates in the design, development and implementation of complex products, systems and services in an operations environment

Requirements

  • Excellent customer service skills
  • Advanced analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to effectively juggle multiple high-priority activities concurrently
  • Build relationships and think critically about people, process and technology opportunities for future improvement
  • Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
  • Work efficiently and at peak performance levels, ultimately leading to better customer satisfaction.
  • Intermediate Skills – MS Office Suite: Word, Excel and SharePoint
  • 5+ years of experience working in a financial center or financial-based customer service role
Benefits
  • Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors
  • Industry-leading benefits
  • Access to paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsproblem-solving skillscustomer service skills
Soft Skills
verbal communicationwritten communicationrelationship buildingcritical thinkingteam collaborationmultitaskingefficiencycustomer satisfaction