Bank of America

Business Strategy & Initiatives Manager – Inbound Calling Integration Manager

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: New Haven • Connecticut • Maryland • United States

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Salary

💰 $115,000 - $175,000 per year

About the role

  • This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business.
  • Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.
  • Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
  • Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
  • Engages with key stakeholders, partners, and business leadership to deliver on business objectives
  • Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
  • Develops strategic and tactical plans to drive progress towards business goals and objectives
  • Reviews and assesses Channel Integration Managers effectiveness through observing coaching and communication tactics to achieve desired results with key metric areas.
  • Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results.

Requirements

  • 5+ years directly managing a team, preferably in a virtual environment
  • Financial Center and or ACS leadership experience
  • Active listening, Coaching, Client Service Driven Management
  • Proactively builds trusted relationships with key partners/executives
  • Communicates strategic business plans and tactical goals to team members
  • Ability to be a change agent and work in a fast-paced environment
  • Collaborates effectively to build and nurture strong relationships in a matrix environment
  • Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
  • Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
  • Experience with risk mitigation, operational excellence and process management.
Benefits
  • We provide industry-leading benefits
  • Access to paid time off
  • Resources and support to our employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analyticsdata interpretationrisk mitigationoperational excellenceprocess management
Soft Skills
active listeningcoachingclient service managementrelationship buildingchange agenttime managementorganizational skillsadaptabilitycollaboration