Senior Group Operations Manager
Bank of America
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • United States
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Salary
💰 $113,000 - $167,700 per year
Job Level
About the role
- This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations.
- Oversees the forecasting and staffing levels and capacities.
- Provides effective coaching, and shares constructive feedback to drive Operational Excellence.
- Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
- Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas.
- Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
- Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
- Initiative Pipeline Management- Collaborate with Sales, Product, Technology, and Process Design teams to optimally manage the pipeline of initiatives to support the strategic roadmap.
- Technology Sizing & Prioritization Management- Create and prioritize business cases to secure technology investment that enhances or expands capabilities tied to the broader growth plan.
- Client Journey Management- Partner with Sales, Product, Technology & Process Design to deliver e2e journey/process maps based on growth plan initiatives across CVL.
- Client Experience Management – Partner with CE team to identify themes and feedback to improve the overall client experience.
Requirements
- 7+ years in financial services
- Experience creating management & executive level presentation material
- Experience identifying opportunities at a functional level and implementing solutions to address
- Experience presenting and influencing stakeholders
- Experience conducting data analysis/root cause analysis
- Experience with project management and the change management process
- 2+ Years of Consumer Vehicle Lending (CVL) experience
- Medium to Advanced Microsoft Excel Proficiency
- Advanced Microsoft Power Point Proficiency
- Advanced Microsoft Visio Proficiency
- Experience creating business cases and partnering with Finance and governance partners
- Advanced understanding of Technology sizing process
- Experience creating process maps
- Experience writing or updating procedures
Benefits
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisroot cause analysisproject managementchange managementprocess mappingbusiness case creationbudget managementexpense managementforecastingoperational excellence
Soft Skills
coachingconstructive feedbackstrategic guidanceteam performance improvementstakeholder influencecollaborationinitiative managementclient experience improvementorganizational skillscommunication