Technology Operations Specialist II
Bank of America
full-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • United States
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Salary
💰 $85,000 - $154,300 per year
About the role
- Maintains and supports the enterprise Messaging and Collaboration infrastructure
- Responsible for Messaging and Collaboration supported applications to include Outlook, Office and SharePoint
- Manages the integration of email with other systems
- Administers the Messaging and Collaboration user accounts in the enterprise
- Assumes the leadership role in the resolution of complex technical issues
- Consults with application developers on issues related to the impact of applications
- Provides technical expertise to internal IT groups
- Protects the overall security of the messaging environment
- Provides training to users, junior technicians and other IT personnel
Requirements
- 3+ years of IT experience ideally in a messaging and collaboration infrastructure support role
- Experience with Outlook, MS-365, MS Office, SharePoint administration, Active Directory
- Working knowledge of Microsoft Exchange, One Drive, and MS Teams
- Familiarity with PowerShell
- Knowledge of current Windows operating systems
- Excellent written and oral communications skills with a focus on providing quality customer service
- Ability to work with minimal direction and manage multiple tasks
- Experience in understanding MS Collaboration Applications troubleshooting (SharePoint, Skype for Business)
- Good customer service skills with excellent communication skills (English- Speaking, Writing and Comprehension)
- Ability to multitask, prioritize efforts, and provide regular status updates to management
- Experience and expertise in Microsoft Office Products
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support to make an impact and contribute to sustainable growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OutlookMS-365MS OfficeSharePoint administrationActive DirectoryMicrosoft ExchangeOne DriveMS TeamsPowerShellWindows operating systems
Soft Skills
written communicationoral communicationcustomer servicemultitaskingprioritizationproblem-solvingleadershiptrainingtechnical expertiseconsultation