Bank of America

Operations Project Consultant – Home Loans

Bank of America

full-time

Posted on:

Location Type: Office

Location: Fort Worth • Texas • United States

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About the role

  • Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
  • Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
  • Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
  • Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues
  • Performs risk management activities to minimize project risks
  • Assists with creating and maintaining comprehensive project documentation
  • Leverages business knowledge to identify opportunities for improvement and supports change execution

Requirements

  • 3+ years overall Contact Center Experience.
  • Proficiency in the Voices platform (Medallia), including system support and analysis
  • Expertise in reporting, including expertise in Excel MS Office Proficiency (Excel, Power Point, Word, PowerPoint)
  • Demonstrated ability to make decisions, adapt to change and recommend creative solutions.
  • Ability to lead, prioritize and manage multiple assigned tasks meeting targeted deadlines.
  • Ability to communicate across and up the organization.
  • Must be able to work independently as well as partner with teammates and is not afraid to make a decision and act on it.
  • Highly motivated, flexible and ability to work in fast paced environment
  • Strong analytical skills in solving issues; ability to think outside the box
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk managementreportingdata analysisbusiness case developmentprocess improvementdocumentationExcelMS OfficeVoices platform
Soft Skills
decision makingadaptabilitycreative problem solvingleadershipprioritizationcommunicationindependenceteam collaborationmotivationanalytical thinking