Bank of America

Project Manager – Employee Engagement, Communications

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona • California • United States

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About the role

  • Managing cross-functional and/or inter-departmental projects for Line of Business Engagement and Communications.
  • Partnering with the business to develop a plan to drive employee engagement and support all communications and executive presentations within the bank guidelines.
  • Overseeing engagement and communications projects, using appropriate tools to drive project completion.
  • Serving as the Line of Business representative within the Client Services Benefits & Well‑Being and Site Events & Recognition pillars, ensuring active participation, strategic alignment, and consistent communication.
  • Leading and supporting site engagement champions to drive engagement initiatives across both frontline and horizontal teams.
  • Managing the Client Services Recognition Program, including award submission coordination and program oversight.
  • Monitoring recognition program participation and Global Recognition Program (GRP) utilization across Line of Business, ensuring effective and compliant resource use.
  • Promoting and driving eCard participation to achieve the organizational goal of 90%+ engagement.
  • Tracking and reporting GRP participation metrics, including eCard usage and other recognition activities.
  • Planning and facilitating key engagement events such as Fireside Chats and Lunch & Learns.
  • Increasing visibility and participation in enterprise initiatives, including the Get Active Challenge.
  • Promoting the use of digital boards and Line of Business newsletters to enhance communication and engagement.
  • Leading the development and execution of the 2025 Engagement Survey strategy, including goal setting, action planning, and monthly leadership updates.
  • Owning the review and remediation process for 2025 Engagement Survey comments, ensuring meaningful follow‑through.
  • Developing and managing the 2026 Engagement Survey participation strategy.
  • Contributing content to joint peer Line of Businesses communications, including newsletters and updates.
  • Recommending and encouraging Best Demonstrated Practices (BDPs) for Resets 2.0 and SIT Time for our agents.
  • Maintaining strong working knowledge of BAC communication standards, templates, and governance, and encouraging consistent adoption across the organization.
  • Owning the end‑to‑end process for Line of Business communication, including content development, distribution, and continuous improvement.
  • Creating, updating, and maintaining presentation materials and decks supporting leadership communication needs.
  • Developing and managing the Unplanned Communication Strategy for Line of Business to ensure timely, accurate, and coordinated messaging.
  • Overseeing strategy, content creation, and maintenance for the Line of Business digital board communication platform.
  • Managing content and updates for Manager Central, Associate Central, and the TM Portal, ensuring information remains current, clear, and aligned with business priorities.

Requirements

  • 3–5+ years of experience in employee engagement, communications, program management, HR, operations, or a related field.
  • Demonstrated experience managing engagement or recognition programs.
  • Strong understanding of employee recognition frameworks, engagement measurement, and participation-driving strategies.
  • Proven ability to lead event planning and execution (e.g., town halls, fireside chats, Lunch & Learns).
  • Ability to serve as a representative for a Line of Business (LOB) across enterprise engagement groups or pillars.
  • Proficiency with MS Office
Benefits
  • Employee engagement initiatives
  • Opportunities to learn and grow
  • In-office culture with flexibility based on role-specific considerations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee engagementcommunicationsprogram managementevent planningrecognition programsengagement measurementparticipation-driving strategiescontent developmentproject management
Soft Skills
leadershipstrategic alignmentcommunicationcollaborationorganizational skills