Account Management Ops Consultant
Bank of America
full-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • United States
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Salary
💰 $61,000 - $110,300 per year
About the role
- Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk
- Drives execution of complex financial and non-financial client transactions
- Supports process improvements, requirements, and initiatives across multiple stakeholders
- Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
- Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
- Reviews and updates procedures as needed to ensure they are accurate and up-to-date
- Supports operational team projects and production of executive-level reports and presentations for senior management as needed.
Requirements
- 2+ years' experience within operations or services
- Audit or other risk experience
- Project management experience
- Proven decision-making skills, and the ability to effectively manage risk
- Excellent analytical and problem-solving skills
- Strong interpersonal/leadership and oral/written communication skills
- Strong organizational skills
- Ability to build strong partnerships across organizations
- Ability to meet aggressive timelines and juggle multiple projects
- Self-sufficient; ambitious.
- Experience with brokerage account operations (desired)
- Experience managing SharePoint sites and/or procedures (desired)
- College degree or equivalent work experience (desired).
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support to contribute to sustainable growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditrisk managementproject managementquality assuranceperformance metricsfinancial transactionsbrokerage account operationsprocess improvementstestingtraining
Soft Skills
decision-makinganalytical skillsproblem-solvinginterpersonal skillsleadershiporal communicationwritten communicationorganizational skillspartnership buildingtime management