Account Management Ops Analyst
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Pennington • New Jersey • United States
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Salary
💰 $25 - $34 per hour
About the role
- Performs onboarding and maintenance of accounts and reviewing required account documentation.
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
- Reviews and approves required account documentation.
- Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units.
- Performs moderate levels of research, follow-up and resolution of more complex routine research requests.
Requirements
- Proven decision-making skills, and the ability to effectively manage risk.
- Proven track record delivering for internal and/or external clients.
- Strong organizational and teamwork skills.
- Results oriented; driven and ambitious.
- Must be flexible with schedule (Operational hours are 8:00 AM – 6:00 PM).
- Quick learner and self sufficient.
- Demonstrates initiative while working independently.
- Oral and Written Communications.
- Account Management.
- Customer and Client Focus.
- Collaboration.
- Research.
- Attention to Detail.
- Recording/Organizing Information.
Benefits
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementresearchprocess improvement
Soft Skills
decision-makingorganizational skillsteamworkresults orientedflexibilityquick learnerinitiativeoral communicationwritten communicationattention to detail